About Us

About Us

Reliable Home Repairs And Renovations, Every Time

6+

Year Of
Excellence in Facility Management

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About Pro Core Facilities

Your Trusted Facility Management Partner Across the UAE

Pro Core Facilities is a professional facility management company in UAE and maintenance company dedicated to delivering reliable, efficient, and high-quality property support services across Abu Dhabi, Dubai, and the UAE. We specialize in facility management, general maintenance, fit-out services, soft services, business management systems, and housing & property management, helping clients maintain safe, functional, and well-maintained environments.

Our mission is to provide operational efficiency, safety, and client satisfaction through skilled professionals, advanced tools, and proactive management strategies. We serve residential, commercial, and mixed-use properties, ensuring every building operates smoothly while maintaining the highest standards of safety, compliance, and service quality.

  • Experienced, Skilled Team

    Our experienced team provides expert solutions tailored to your renovation.

  • Support 24/7

    Emergency services are available 24/7 to quickly respond when urgent repairs arise.

Our Service Standards

At Pro Core Facilities, we are committed to delivering timely, reliable, and high-quality maintenance services. Our Service Level Agreements (SLA) and Key Performance Indicators (KPIs) define the standards our clients can expect:


Service Level Agreements (SLA)
Response Time Commitments

Emergency Calls: Within 2 hours

Reactive Maintenance:

    • PPI Essential: Within 48 hours
    • PPI Plus & Premium: Within 24 hours

    • Inspection Requests: Within 48 hours

    Resolution Time Targets

    Minor Repairs: Within 24–48 hours

    Standard Repairs: Within 2–3 working days

    Major Repairs (if parts required): Subject to material availability, with client approval

    Planned Preventive Maintenance (PPM)

    Scheduled as per package:

    • Essential: 1 visit/year
    • Plus: 2 visits/year
    • Premium: 4 visits/year

    • Advance notice provided prior to scheduling

    Detailed service checklist completed during each visit

    Call Management
    • Dedicated support channels for logging requests
    • Job tracking from initiation to completion
    • Service updates provided upon request
    • Quality Assurance
    • All work carried out by trained technicians
    • Post-service quality checks conducted
    • Compliance with UAE safety and operational standards
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    6+

    Year Of
    Quality Property Solutions

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    6+

    Year Of
    Maintenance & Management

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    Key Performance Indicators (KPIs)

    We continuously monitor and evaluate our performance to maintain high service standards and ensure client satisfaction.

    Operational KPIs
    • Response Time Compliance: ≥ 95%
    • On-Time Job Completion Rate: ≥ 90%
    • First-Time Fix Rate: ≥ 85%
    • PPM Completion Rate: 100% adherence to schedule
    • Call-Out Attendance Rate: ≥ 98%
    • Customer Experience KPIs
    • Customer Satisfaction Score (CSAT): ≥ 90%
    • Complaint Resolution Time: Within 48 hours
    • Repeat Complaint Ratio: ≤ 5%
    • Technical Performance KPIs
    • Continuous improvement in Preventive vs Reactive Maintenance Ratio
    • Ongoing Downtime Reduction across HVAC, electrical, and plumbing systems
    • Maintenance Quality Score: Internal audit rating ≥ 90%
    • Compliance & Reporting
    • Service Report Submission: Within 24 hours of job completion
    • Documentation Accuracy: ≥ 98%
    • Health & Safety Compliance: 100% adherence